Thank you for taking the time to provide us with feedback on your experiences with ACC. It’s important for us to know how our clients feel about us, how satisfied they are with the services they receive and whether these services are meeting their needs. By sharing your thoughts and experiences, you can help us to improve our services to better meet the needs of others in the future.

Participation in giving feedback is your choice and it will not impact on any support or services you receive from ACC. If you do not wish to complete the survey, you can close the window at any time. The survey is completely confidential. ACC will not be able to identify you at all – you and your answers will remain completely anonymous. If you have a query for ACC please use the contact details below.

To help us get this feedback, and to ensure that you can confidentially give us frank comments to help us better understand your experiences, any identifying information you may provide will be removed. We have engaged Research New Zealand, an independent research company, to remove this information before we see the answers.

As a result of your participation in the survey, you might find the need to talk to someone and you may contact your counsellor. If you would like to talk to someone from Sensitive Claims, please call 0800 735 566. If you would like to talk to someone about this survey, please call 0800 956 125 to talk to the research team. You can also email them at research@acc.co.nz

The survey is about 5 – 10 minutes long. To start the survey, please click "Save and Continue".